Overview

At chromeheartsclothinguk, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms outlined below.

Please contact us as soon as possible after receiving your order if you believe you need to return an item.

Eligibility for Returns

To be eligible for a return, your item should:

  • Be unused and unworn
  • Be in its original condition
  • Be returned with its original packaging and tags, where applicable
  • Include your order confirmation or proof of purchase
  • Be returned within the applicable return period

Items that have been worn, washed, altered, damaged, or returned without their original packaging may not be accepted.

Please contact chromeheartsclothinguk before sending any item back. Do not return products to a manufacturer or supplier address.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Items that have been worn or used
  • Items without original tags or packaging
  • Personalised or customised products
  • Hygiene-sensitive items where applicable
  • Gift cards
  • Digital products, where applicable
  • Items specifically identified as non-returnable on the product page

If you are unsure whether your item qualifies for a return, please contact our customer service team before sending it back.

Items Received Damaged or Incorrect

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs of the item and packaging so we can investigate the issue and determine the appropriate solution.

Where the issue is confirmed to be our error, we will work with you to arrange an appropriate replacement, exchange, or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your return.

If your return is approved:

  • The refund will be issued to the original payment method
  • The refunded amount will correspond to the eligible returned product(s)
  • Processing times may vary depending on your payment provider or bank

Please note that it may take several business days for an approved refund to appear in your account.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

  1. Check your bank or payment account again.
  2. Contact your card provider or payment service.
  3. Contact your bank, as processing times can vary.
  4. If you still cannot locate the refund, contact chromeheartsclothinguk for assistance.

Sale & Discounted Items

Sale and discounted products may be subject to specific return conditions.

Unless otherwise stated on the product page or at the time of purchase, discounted items may have different eligibility requirements.

Please check the product information before placing your order.

Exchanges

If you would like to exchange an item, please contact us before returning the product.

Exchanges may be subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution where appropriate.

For defective or incorrect items, please contact our customer service team so we can assist you.

Gifts

If an item was purchased as a gift, the available refund or return options may depend on how the order was originally placed.

Where applicable, an approved gift return may be eligible for store credit rather than a refund to the original payment method.

Return Shipping

Unless the item is defective, damaged, incorrect, or the return is otherwise covered by our policy, the customer may be responsible for the cost of returning an item.

Original delivery charges may not be refundable.

We recommend using a tracked shipping service when returning an item, as chromeheartsclothinguk cannot be responsible for returns that are lost in transit before they reach us.

How to Start a Return

To request a return, please contact chromeheartsclothinguk before sending your item back.

Include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Any relevant photographs, if applicable

Our team will provide you with the appropriate return instructions.

Email: [your support email]

Need Help?

If you have any questions about returns, refunds, exchanges, damaged items, or your order, please contact the chromeheartsclothinguk customer service team.

Email: [your support email]

We are here to help make your shopping experience as smooth and straightforward as possible.

Important

I intentionally didn’t copy the 30-day policy, sale-item restrictions, or specific refund rules from the reference text as if they were already your actual terms. Those are business/legal policies and should only be included if they are genuinely how your store operates.